FAQ (Updated 17th February)
The Grange has always been a laid back place to stay & until now, the only “rules” we’ve ever had were “no bike shoes in the house” & “no politics around the dining table”. Unfortunately Coronavirus hasn’t gone away, so we’ve got to have processes in place to keep us all safe.
The Grange is subject to Welsh Government rules (which override any rules that apply where you live) and our aim is to make your stay at The Grange as enjoyable as possible whilst staying within the current rules & keeping us all safe.
As you can imagine, we rewrite this page every time the rules change, and they change frequently – so please check back here before you travel to see what’s changed.
Are you open?
Can I make a booking for later in the year?
Absolutely and we encourage you to do so! We’re currently (optimistically) accepting bookings from April 2021 onward & we will review all bookings a few weeks before check-in & get in contact if there are any issues that will affect your stay – either at your end or ours.
You can book with confidence as we guarantee that we won’t charge any cancellation fees if the rules change and you can’t travel or we can’t open due to Coronavirus.
Can I share a room?
The rules in Wales mean that everyone staying in a room must be from the same household (people in an Extended Household / Support Bubble arrangement count as a single household). If you’re not part of the same household you must book a separate room and should travel separately. Groups from the same household can book as many rooms as they like. Please don’t be offended if we check this when you book.
Who can stay when you’re able to re-open?
Whilst we have capacity for 12 people, we’re aiming to have a maximum of 8 people in the house at any one time, until we feel safe to open up to full capcity. We will take group bookings of up to 10 people if the members of the group are able to comply with room-sharing rules.
If you live in the UK, the rules in 2020 were mainly based on what Tier your local area was in. We assume it will be similar when things start to open up in 2021 but we’ll update this section as soon as we know more. If you make a booking & we subsequently find that new rules might cause a problem, we’ll be in touch.
If you are travelling from outside the UK, there is a list of countries where travel to Wales is permitted. If you are required to quarantine or self-isolate then you must complete this before you arrive at The Grange & we’ll ask you to show proof that you have done so when you check in.
When you check in, we have to collect the name, address and phone number of every adult checking in for Track & Trace purposes, so make sure that you and all adults in your group can provide proof of address (passport, driving licence or recent bill) & any additional documentation mentioned above. If you are not able to do so, we reserve the right to not check you in and charge you the full cost of your booking.
When can I check in & out?
Our earliest Check-In is 4pm & latest Check-Out is at 10am. We try to accommodate all requests to check in or out at other times – but please ask before you arrive and don’t be offended if we have to say no due to the extra cleaning, airing of rooms & sanitising we have to do before the next guests arrive.
What if I get sick?
If you think you may have Coronavirus symptoms, please DO NOT travel to The Grange and let us know that you’re not coming as soon as possible. We will not charge a cancellation fee if you cancel because you or any of your group are ill.
If we suspect that any of your group are showing virus symptoms, we may ask you to leave. If we do, we will charge you for the whole of your booked stay. It’s better to be cautious and not travel, than to potentially pass the virus on to other guests.
If you develop symptoms while you’re here, get tested as soon as possible. Government guidance says that, where possible, you should return home if you are ill. If you have no option but to self isolate at The Grange, you will need to pay the full room cost for the whole time you need the room(s), any associated deep cleaning costs after you leave and any costs associated with us having to cancel other bookings.
If you develop symptoms up to 14 days after visiting us, please let us know so that we can inform Track and Trace teams.
What are you offering & what’s different whilst Coronavirus restrictions are still in place?
✅ Thorough cleaning processes in line with “Good to Go” guidelines
✅ Mandatory masks in public areas (unless you have a valid medical reason or are eating or drinking)
✅ Hand sanitiser available for free in reception & small bottles available to buy. Anti-bacterial hand wash is provided in the bathrooms
✅ Guest lounge will be restricted to 4 people (normally 8-10 can use it in comfort)
✅ Improved & expanded outside seating areas overlooking the viaduct for when the weather’s nice
✅ Two breakfasts options. Either served in the dining room (sittings at 0800 or 0900 with a maximum of 4 people) or delivered to your room any time between 0730 & 0930
✅ Drinks available from our fully licenced bar, provided Welsh Government restrictions allow us to do so.
✅ Evening Meals available if pre-booked. Contact us before you arrive to discuss options if you’re interested.
✅ Fully equipped rooms, with bed linen, towels, hair drier, shower gel, shampoo and conditioner, loo roll etc.
❌ Rooms will not be serviced daily as per government guidelines. The rooms should be stocked with everything that you need for your stay but if something needs changing, restocking or replacing, just ask. If you’re staying more than 3 days we’ll discuss how we can clean your room safely mid-stay.
✅ Children always welcome. Please make sure they stay safely socially-distanced from other guests & our usual “maximum of two under-13s per adult” rule applies
❌ Normally we’re happy for guests to invite friends to The Grange for food & drink, even if they’re staying elsewhere. Unfortunately we need to restrict it to “guests only” for the forseeable future.
✅ Bike Store, bike wash, clothes drying racks & shoe dryers available as normal.
❌ Kit washing services not available
What’s open in the area?
NB: This information was last updated on 26th November and is out of date. We will not update this section again until we are able to reopen.
If you spot any changes or errors, please contact us and we’ll update it.
🟢 Open as normal, 🟡 Open but offering a limited service, 🔴 Closed, 🤷♂️ Currently unknown
🟢 Bike Park Wales Open on Fridays, Saturdays & Sundays from November 13th. Pay As You Go uplifts not available until further notice. Booking essential.
🟢 Black Mountain Cycle Centre Open Wednesday to Sunday from November 11th. Booking essential.
🟢 Cwmcarn MTB trails Trails open 🤷♂️ toilets, visitor centre and cafe unknown , 🔴 Cwmdown uplift service Will not reopen until 2021.
🟢 Afan MTB Trails Trails open, 🤷♂️ toilets & cafes unknown.
🟢 Road and singletrack in the Brecon Beacons & the Taff Trail – Almost all open as normal.
🟢 EC Cycles Our excellent local bike shop is open for servicing, parts and equipment. They’re very busy so call before visiting.
🟢 Brecon Beacons National Park All areas of the park & car parks are now fully open Please continue to respect distancing when walking or riding in the national park.
🟢 Penderyn Whiskey Distillery Shop open 7 days a week. Running 3 tours a day (maxiumum 8 people per tour) from 9th November
🔴 Brecon Mountain Railway Will not reopen until 2021.
🟡 Big Pit – National Coal Mining Museum Open Tuesday, Wednesday, Friday & Saturday from November 17th. The underground tour is currently closed. Online pre booking essential.
🟡 St Fagans – Welsh National Museum of History Open Tuesday, Thursday, Saturday & Sunday. Online pre booking essential.
🟡 Dan Yr Ogof Showcaves Open Tuesday, Thursday, Saturday & Sunday. Online pre booking essential.
🟢 Rock UK Summit climbing Centre Fully open see their Facebook page for opening times.
🟢 Cyfarthfa Castle Park & grounds open 9am-6pm. House and museum open Tuesday to Sunday
🟢 CADW run castles including Caerphilly Castle & Castell Coch Most castles have now reopened, check the website for opening times.
🟡 Cardiff Castle Currently closed until further notice, however you can go into the grounds, look round and eat your lunch as it’s been opened to enable social distancing in the centre of Cardiff.
🟢 Most shops are now open
Restaurants & Pubs
Restaurants & pubs are open again – but bear in mind that everyone is operating at reduced capacity because of table spacing requirements. Most bars & restaurants are asking that you pre-book but even if they don’t, we strongly advise that you book in advance to avoid disappointment. Note that very few places apart from Mango House are open on a Sunday night. If you can’t get a table anywhere, you’re always welcome to bring takeaways back here to eat.
🟢 Mango House (Indian) – Open for eat in (reservations essential) & takeaway. Call to order or make a reservation on 01685 388005. Closed Tuesdays.
🟡 Jol’s (Modern British) – Takeaway only for the foreseeable future. Book a slot and see menus on their facebook page
🟢 Trefechan Fishbar – open as normal. Call 01685 386291 to order or just call in.
🟢 Sammy’s Fish and Chips – open as normal
🟢 Evergreen (Chinese) – open as normal
🔴 Woodfired – permanently closed
🟢 Cefn Tearooms – open for takeaway and have inside seating and a garden area open between 1030-1600, pre booking essential – call 01685 723361
🟢 The Aberglais (Country pub)– Open for eat in & takeaway. Call to order or make a reservation on 01685 377344.
🟢 Red Cow Inn – Ponsticill (Country pub) – Open for eat in & takeaway. Call to order or make a reservation on 01685 387775.
🟢 New Crown Inn – Lively pub in the centre of Merthyr with a Portuguese influenced menu. Open for eat in & takeaway, call to order or make a reservation on 01685 387925.
🟢 Red Lion Inn – Penderyn (Country pub) – Open for eat in & takeaway. Call to order or make a reservation on 01685 811914.
🟢 Chang Thai – Brecon – Open for eat in & takeaway. Call to order or make a reservation on 01874 622 330