FAQ (Updated 8 December 2021)
Please note that the information below does not apply to bookings where check in is from 1 Jan 2022 onwards. This page is no longer linked to within our website and this page is only being kept here in case we need to re-use it in the future.
The Grange has always been a laid back place to stay & until now, the only “rules” we’ve ever had were “no bike shoes in the house” & “no politics around the dining table”. Unfortunately Coronavirus hasn’t gone away, so we’ve got to have processes in place to keep us all safe.
The Grange is subject to Welsh Government rules (which override any rules that apply where you live) and our own house rules. Our aim is to make your stay at The Grange as enjoyable as possible whilst keeping us all safe. Any restrictions mentioned on this page – especially those around mask use – form part of our booking conditions and we expect all guests to abide by them whilst staying with us
We strongly recommend that you plan your trip before you travel. Most restaurants and attractions are having to operate below their usual capacity due to distancing restrictions and staff availability, so we’re already finding that guests who don’t pre-book things before they travel are missing out on the things they’d hoped to do on their trip. This will be especially true through the “peak season” months of July, August and September when we expect the area to be much busier than in a normal summer.
Are you open?
Yes! Our booking calendar is open for the rest of 2021. You can book with confidence as we guarantee that we won’t charge any cancellation fees if the rules change and you can’t travel or we can’t open due to Coronavirus. Bookings for 2022 are not yet open, but if you’re planning a group trip for next year give us a call.
Who can stay when you’re able to re-open?
✅ Anyone from the UK. There are currently no restrictions on travel within the UK, but you must abide by both the Welsh Government travel rules & the rules in place where you live.
🟡 Restrictions exist on travelling from outside the UK, there is a list of countries where travel to Wales is permitted. We will not accept bookings from any country on the Red list at the moment. Please get in touch before booking if you need advice on this.
❌ If you are required to quarantine or self-isolate then you must complete this before you arrive at The Grange. You cannot do this whilst staying with us.
✅ All restrictions on sharing rooms with people outside your Extended Household / Support Bubble arrangement have been lifted (with effect from 17 July) so you can now share a room with whoever you like.
✅ Children always welcome subject to our usual “maximum of two under-13s per adult” rule. Please make sure they are able to stay safely socially-distanced from other guests
‼️ When you check in, we will ask for the name, address and phone number of every adult for Test, Trace & Protect purposes. If you’re travelling from outside UK we’ll also ask for proof that you’ve complied with any additional restrictions. If you can’t provide the proof we need, we reserve the right to refuse check-in, if this happens you will still be charged for your whole stay.
What are you offering & what’s different whilst Coronavirus restrictions are still in place?
✅ Maximum of 10 adult guests in the house at any one time (our regular capacity is 12) until we feel safe to open up to full capacity
✅ Thorough cleaning processes in line with “Good to Go” guidelines
✅ Masks are mandatory in all of our indoor public areas (unless you have a valid medical reason or are eating or drinking). Mask rules apply to all guests, even if you’ve had a COVID vaccination. We are keeping this rule in place for the rest of 2021 even if government restrictions are eased, as we think it’s best for everyone’s safety.
✅ Hand sanitiser available for free in reception & small bottles available to buy. Anti-bacterial hand wash is provided in the bathrooms. Lateral Flow COVID test kits are available on request, free of charge
✅ Our guest lounge and dining room is open as normal.
✅ Improved & expanded outside seating areas overlooking the viaduct for when the weather’s nice
✅ Breakfast served in the dining room with a maximum of 6 people at any one time.
✅ Drinks available from our fully licenced bar.
✅ Evening Meals available if pre-booked. Contact us before you arrive to discuss options if you’re interested.
✅ Fully equipped rooms, with bed linen, towels, hair drier, shower gel, shampoo and conditioner, loo roll etc.
❌ Rooms will not be serviced daily as per government guidelines. The rooms should be stocked with everything that you need for your stay but if something needs changing, restocking or replacing, just ask. If you’re staying more than 3 days we’ll discuss how we can clean your room safely mid-stay.
❌ Normally we’re happy for guests to invite friends to The Grange for food & drink, even if they’re staying elsewhere. Unfortunately we need to restrict it to “guests only” – both inside and in the garden – for the foreseeable future.
✅ Bike Store, bike wash, clothes drying racks & shoe dryers available as normal. Kit washing (£5 per load) available again
What if I get sick?
If you think you may have Coronavirus symptoms, please DO NOT travel to The Grange. We will not charge a cancellation fee if you cancel because you or any of your group are ill as long as you provide proof of a positive test and send it to us within 24 hours of the test.
If you develop symptoms while you’re here, get tested as soon as possible. Government guidance says that, where possible, you should return home if you are ill. If you have no option but to self isolate at The Grange, you will need to pay the full room cost for the whole time you need the room(s), any associated deep cleaning costs after you leave and any costs associated with us having to cancel other bookings.
If we suspect that any of your group are showing symptoms, we may ask you to leave. If we do, we will charge you for the whole of your booked stay. It’s better to be cautious and not travel, than to travel and potentially pass the virus on to other guests.
What if I have to self isolate?
We will not charge a cancellation fee if you’re required to self-isolate after being “pinged” by the NHS COVID App or contacted by Test, Trace & Protect teams – providing you are able to provide us with proof of this and contact us within 24hrs of being pinged/contacted. Otherwise, our normal cancellation policies apply.