The Grange reopened on July 13th after shutting for the Coronavirus lockdown in March. We delighted to be welcoming guests back after such a long closure but as you’ll appreciate, we’ve had to change a few things to allow us to reopen. This page gives you and FAQ about how we’re operating and the changes we’ve made, our menus and information packs & details about what’s currently open in the local area.
The Grange has always been a laid back place to stay. Until now, the only “rules” we’ve ever had were “no bike shoes in the house” & “no politics around the dining table”. Coronavirus hasn’t gone away yet, so unfortunately there are going to be a few changes to keep everyone safe and help prevent virus transmission.
As a (proudly!) Welsh business we’re subject to the rules & guidelines laid down by the Welsh Government. These are different from the rules in place in other parts of the UK and they’re generally more restrictive, however they’ve helped to keep infection rates lower in Wales.
We’ll review all of this once we open and can see how the changes are working. We’ll remove or relax them once we’re allowed to do so. If you have any concerns or questions, just contact us and we’ll be happy to discuss them.
FAQ (Updated 30th July)
Are you fully open?
We can sell rooms if they’re self-contained, en-suite and have space for a dining table so you’ve got space to eat. That means we can open up 4 of our 5 rooms (Black, Red, Yellow and Green) but not our 5th room (Blue) as it hasn’t got space for a table. Any existing Blue Room bookings have been upgraded to a bigger room, free of charge.
Our communal areas (guest lounge, dining room & downstairs toilet) will be closed to begin with, but the huge garden has two dining tables, plenty of seating & lots of space to “socially distance”.
Who can book?
At the moment, Welsh rules mean that everyone staying in a room needs to be from the same household (people in an Extended Household / Support Bubble arrangement count as a single household). If you’re not part of the same household you can book with us, but each household must book a separate room and should travel separately. Groups from the same household can book as many rooms as they like.
(Added 30th July) If you or any of your party live in an area that is currently subject to extra local lockdown restrictions, we may refuse your booking. If a restriction is introduced after you have booked with us we may cancel it. We ask that all adults in your group are able to provide proof of address when you arrive at The Grange. If you (or they) cannot provide this we may not check you in but will still charge you for your stay.
If you wish to cancel an existing reservation due to a local lockdown restriction being imposed we will not charge you for cancelling providing you notify us within 48 hours of the restriction being imposed. We will make all reasonable attempts to check our bookings against affected areas, but we don’t always have complete address information for guests so the onus is on you to inform us. Failure to do so may mean we will charge for cancellation.
What extra safety measures have you got in place?
We’re putting in place very thorough cleaning processes to ensure that all surfaces that the virus could live on are cleaned and disinfected. In guest rooms this will be done between bookings and in common areas such as the reception area and hallways, multiple times per day.
You’ll see us wearing masks. We’d prefer you to do this in common areas inside the house too, but we’re not going to insist on it.
There will be hand sanitiser available for you to use in reception and also some available for you to buy (at cost price) and take away with you if you need it. The rooms will all have anti-bacterial hand wash in the bathrooms and we encourage you to use it frequently.
When can I check in & out?
Our earliest Check-In is 4pm (previously 3pm) and latest Check-Out is at 10am (previously 11am).
We’ve had to change this because the room cleaning guidelines mean it will take us longer to change over & disinfect rooms, so we need the extra time. If you would like an early check-in or late check-out, please ask but please don’t be offended if we have to say no.
If there is another group checking in when you arrive, please wait at a safe distance and we’ll get to you as soon as we can.
Why are you asking us for extra personal information?
Along with all other hospitality businesses we’ve been asked to collect the name, address, email address & phone number of the person that made the booking and will also ask for the names of everyone else in the party.
This information will only be given to “Track and Trace” teams in the event that we, or another guest here at the same time as you, develop Coronavirus symptoms. We’ll shred it after 21 days & we will never use it for any other purposes.
Hopefully we’ll never need to use it.
Do I need to bring anything?
The rooms will still have everything they’ve always had in them including bed linen, towels, hair drier, shower gel, shampoo and conditioner, loo roll etc. There are a couple of flourishes like the coloured runners & cushions on the bed that will be missing as we can’t wash these at the high temperatures that get rid of the virus.
Are you doing food & drink?
We’ll still be providing our freshly cooked, hearty Grange breakfasts every morning. The only change is that we’ll take your order the night before & deliver it to your room at the time requested, rather than serving them in the dining room.
We may do evening meals, depending on how many rooms we need to change over that day. Ask if you’re interested and we’ll let you know if we can.
If we’re not cooking here, there are lots of places to get great quality take-away food locally, and pubs or restaurants are now able (with effect 3rd August) to open their inside areas for “sit in” at the earliest. See the what’s open section for more details.
The Grange is fully licensed with a great selection of Welsh beer, cider and spirits and a cracking wine list. Anything purchased can be enjoyed in your room or in the garden. You can bring your own drinks but (as usual) there will be a small corkage charge if you want us to chill it & provide glasses.
Will you be servicing the rooms?
Guidelines say that we should stay out of guest rooms during your stay where possible, so if you’re staying for 3 nights or less then we will not service your room. The rooms should be stocked with everything that you need for your stay but if something needs changing, restocking or replacing, just ask.
If you’re staying for longer, we’ll do a complete room clean and refresh every 3 days. We’ll discuss how we can do this safely with you when you check in.
Can I invite friends over?
In normal circumstances we’re happy for guests to invite friends over to The Grange for food and drink, even if they’re staying elsewhere. Unfortunately we need to restrict it to “guests only” for the time being.
Is the Bike Store & Bike Wash available?
Yes! The bike store, bike-wash, shoe-driers & drying racks will all be available as normal. We need to control access so that only guests from the same room are using the area at any one time, so you might have to wait a bit longer than usual for access.
We won’t be offering kit or clothes washing services for the time being.
Can I bring kids to stay?
Absolutely – as long as they’re able to stay safely socially-distanced from other guests.
What if I get sick?
If you suspect you have Coronavirus symptoms, please DO NOT travel to The Grange and let us know that you’re not coming as soon as possible. We will not charge a cancellation fee if you cancel because you or any of your group are ill.
If you do travel and we suspect that any of your group are showing virus symptoms we reserve the right to ask you to leave. If we do we will charge you for the whole of your booked stay. It’s better to be cautious and not travel than to potentially pass the virus on to other guests.
In the unlikely event that you develop symptoms while you’re here, it is your responsibility to get tested as soon as possible. Government guidance says that, where possible, you should return home if you are ill. If you have no option but to self isolate at The Grange, you will need to pay the full room cost for the whole time you need the room(s) plus any associated deep cleaning costs after you leave.
If you develop symptoms up to 14 days after visiting us, please let us know so that we can inform Track and Trace teams. This will allow them to anonymously contact others and allow us to get tested ourselves.
What’s open in the area? (Updated 3rd August)
This section is correct at the time of posting. If you spot any changes or errors, please contact us and we’ll update it.
🟢 Open as normal, 🟡 Open but offering a limited service, 🔴 Closed
🟢 Bike Park Wales Fully open Thursday to Monday (but closed Tuesday & Wednesday) including the uplift service which has more limited capacity than usual. Pay As You Go uplifts not available until further notice. Booking essential.
🟢 Black Mountain Cycle Centre Fully open including a limited uplift service. Booking essential.
🟢 Cwmcarn MTB trails Trails, toilets and take away from the visitor centre now open , 🔴 Cwmdown uplift service “unlikely to reopen before November”.
🟢 Afan MTB Trails Trails open, toilets & cafes open for takeaway
🟢 Road and singletrack in the Brecon Beacons & the Taff Trail – Almost all open as normal.
🟢 EC Cycles Our excellent local bike shop is open for servicing, parts and equipment. They’re very busy so call before visiting.
🟢 Brecon Beacons National Park All areas of the park & car parks are now fully open Please continue to respect distancing when walking or riding in the national park.
🟢 Penderyn Whiskey Distillery Distillery shop open & tours running normally
🔴 Brecon Mountain Railway Currently closed
🔴 Big Pit – National Coal Mining Museum Reopening on 1st September
🟡 St Fagans – Welsh National Museum of History Reopening with free pre-booked ticket from 4th August. Initially Tuesday, Thursday, Saturday & Sunday opening only
🟡 Dan Yr Ogof Showcaves Limited opening – online pre booking essential
🟡 Rock UK Summit climbing Centre Gradually reopening facilities – see their Facebook page for latest information. Indoor climbing walls may reopen from 10th August
🟢 Cyfarthfa Castle Park & grounds open 9am-6pm. House and museum open 11am-4pm 7 days a week
🟡 CADW run castles including Caerphilly Castle & Castell Coch Most unstaffed sites are already open with staffed sites reopening from 4th August. Some properties where distancing is difficult such as Castell Coch will not reopen until September
🟡 Cardiff Castle Currently closed until further notice, however you can go into the grounds, look round and eat your lunch as it’s been opened to enable social distancing in the centre of Cardiff.
🟢 Most shops are now open
Restaurants & Pubs
Outside seating areas in restaurants & pubs are now open and Welsh Government have announced indoor areas should prepare to reopen from 3rd August providing infection rates in Wales remain low.
This means most restaurants are currently only open for takeaway and generally ask you to book collection slots in advance. You’re always welcome to bring takeaways back here to eat. These are some of our favourite local independents and you’ll also find the major chains in the area too.
🟢 Mango House (Indian) – Open for eat in (reservations essential) & takeaway. Call to order or make a reservation on 01685 388005. Closed Tuesdays.
🟡 Jol’s (Modern British) – Takeaway only for the foreseeable future. Book a slot and see menus on their facebook page
🟢 Trefechan Fishbar – open as normal. Call 01685 386291 to order or just call in.
🟢 Sammy’s Fish and Chips – open as normal
🟢 Evergreen (Chinese) – open as normal
🔴 Woodfired – permanently closed
🟢 Cefn Tearooms – open for takeaway and have inside seating and a garden area open between 1030-1600, pre booking essential – call 01685 723361
🟢 The Aberglais (Country pub)– Open for eat in & takeaway. Call to order or make a reservation on 01685 377344.
🟢 Red Cow Inn – Ponsticill (Country pub) – Open for eat in & takeaway. Call to order or make a reservation on 01685 387775.
🟢 Red Lion Inn – Penderyn (Country pub) – Open for eat in & takeaway. Call to order or make a reservation on 01685 811914.
🟢 Chang Thai – Brecon – Open for eat in & takeaway. Call to order or make a reservation on 01874 622 330