FAQ (Updated 3 May)
The Grange has always been a laid back place to stay & until now, the only “rules” we’ve ever had were “no bike shoes in the house” & “no politics around the dining table”. Unfortunately Coronavirus hasn’t gone away, so we’ve got to have processes in place to keep us all safe.
The Grange is subject to Welsh Government rules (which override any rules that apply where you live) and our aim is to make your stay at The Grange as enjoyable as possible whilst staying within the current rules & keeping us all safe.
As you can imagine, we re-write this page every time the rules change and that happens frequently, so please check back here before you travel.
Are you open?
Are there any restrictions?
Yes. When we open, we’ll only be able to serve meals and drinks delivered to your room or in our outside areas. Our inside communal areas – and hence indoor food and drink service – will not reopen until pubs & restaurants are allowed to re-open their inside areas. We expect this to happen on Monday 17 May, subject to confirmation by the Welsh Government.
Can I make a booking for later in the year?
Absolutely. Our booking calendar is open for the rest of 2021. You can book with confidence as we guarantee that we won’t charge any cancellation fees if the rules change and you can’t travel or we can’t open due to Coronavirus.
Can I share a room?
The rules in Wales mean that everyone staying in a room must be from the same household (people in an Extended Household / Support Bubble arrangement count as a single household). If you’re not part of the same household you must book a separate room and should travel separately. Groups from the same household can book as many rooms as they like. Please don’t be offended if we check this when you book.
If you’re booking for later in the year and want to share rooms with people from outside your household, we recommend booking single rooms and making a note on your booking that you would prefer to share. We’ll then review your booking closer to check in and can amend your booking to shared rooms if the rules allow us to do so.
Who can stay when you’re able to re-open?
We’re aiming to have a maximum of 8 people (our regular capacity is 12) in the house at any one time, until we feel safe to open up to full capcity. We will take group bookings of up to 10 people if the members of the group are able to comply with room-sharing rules (see above).
There are currently no restrictions on travel within the UK, but if this changes you must abide by both the Welsh Government rules & the rules in place where you live. Please get in touch if you need advice on this
If you are travelling from outside the UK, there is a list of countries where travel to Wales is permitted. If you are required to quarantine or self-isolate then you must complete this before you arrive at The Grange & we’ll ask you to show proof that you have done so when you check in.
When you check in, we have to collect the name, address and phone number of every adult checking in for Track & Trace purposes, so make sure all of your group can provide proof of address (passport, driving licence or recent bill) & any additional documentation mentioned above. If you are not able to do so, we reserve the right to not check you in and charge you the full cost of your booking.
When can I check in & out?
Our earliest Check-In is 4pm & latest Check-Out is at 10am. We try to accommodate all requests to check in or out at other times, but please ask before you arrive and don’t be offended if we have to say no due to the extra cleaning, airing of rooms & sanitising we have to do before the next guests arrive.
What if I get sick?
If you think you may have Coronavirus symptoms, please DO NOT travel to The Grange and let us know that you’re not coming as soon as possible. We will not charge a cancellation fee if you cancel because you or any of your group are ill.
If we suspect that any of your group are showing virus symptoms, we may ask you to leave. If we do, we will charge you for the whole of your booked stay. It’s better to be cautious and not travel, than to potentially pass the virus on to other guests.
If you develop symptoms while you’re here, get tested as soon as possible. Government guidance says that, where possible, you should return home if you are ill. If you have no option but to self isolate at The Grange, you will need to pay the full room cost for the whole time you need the room(s), any associated deep cleaning costs after you leave and any costs associated with us having to cancel other bookings.
If you develop symptoms up to 14 days after visiting us, please let us know so that we can inform Track and Trace teams.
What are you offering & what’s different whilst Coronavirus restrictions are still in place?
✅ Thorough cleaning processes in line with “Good to Go” guidelines
✅ Mandatory masks in inside public areas (unless you have a valid medical reason or are eating or drinking). Mask rules apply to all guests, even if you’ve had a COVID vaccination.
✅ Hand sanitiser available for free in reception & small bottles available to buy. Anti-bacterial hand wash is provided in the bathrooms. Lateral Flow COVID test kits are available on request, free of charge
✅ When we’re allowed to open the Guest Lounge, capacity will be restricted to 6 people (normally 8-10 can use it in comfort) on a first come first served basis.
✅ Improved & expanded outside seating areas overlooking the viaduct for when the weather’s nice
✅ Two breakfasts options. Either served in the dining room (sittings at 0800 or 0900 with a maximum of 4 people) or delivered to your room any time between 0730 & 0930
✅ Drinks available from our fully licenced bar.
✅ Evening Meals available if pre-booked. Contact us before you arrive to discuss options if you’re interested.
✅ Fully equipped rooms, with bed linen, towels, hair drier, shower gel, shampoo and conditioner, loo roll etc.
❌ Rooms will not be serviced daily as per government guidelines. The rooms should be stocked with everything that you need for your stay but if something needs changing, restocking or replacing, just ask. If you’re staying more than 3 days we’ll discuss how we can clean your room safely mid-stay.
✅ Children always welcome. Please make sure they stay safely socially-distanced from other guests & our usual “maximum of two under-13s per adult” rule applies
❌ Normally we’re happy for guests to invite friends to The Grange for food & drink, even if they’re staying elsewhere. Unfortunately we need to restrict it to “guests only” for the forseeable future.
✅ Bike Store, bike wash, clothes drying racks & shoe dryers available as normal.
❌ Kit washing services not available
What’s open in the area?
Last Updated: 3 May
As you’ll appreicate, this info is constantly changing ,so if you spot any changes or errors, please contact us and we’ll update it.
🟢 Open as normal, 🟡 Open but offering a limited service, 🔴 Closed, 🤷♂️ Currently unknown
🟢 Bike Park Wales – Reopening on 26 April. Open 5 days a week (Closed Tue & Wed)
🟢 Black Mountain Cycle Centre Reopening on 26 April.
🟢 Cwmcarn MTB trails open 🔴 toilets, visitor centre and cafe closed 🔴 Cwmdown uplift service closed – hopefully opening June/July
🟢 Afan MTB Trails , 🟡 toilets & cafes open but work ongoing in car-parks which may restrict capacity. See website for details
🟢 Road and singletrack in the Brecon Beacons & the Taff Trail
🟢 EC Cycles Our excellent local bike shop is open for servicing, parts and equipment. They’re very busy so call before visiting.
🟢 Brecon Beacons National Park All areas of the park & car parks are now fully open Please continue to respect distancing when walking or riding in the national park.
🟡 Penderyn Whiskey Distillery – shop open 9-5 every day. Distillery tours now booking from May 17th
🔴 Brecon Mountain Railway – hoping to reopen in June
🔴 Big Pit – National Coal Mining Museum – closed with no reopening date currently scheduled
🟡 St Fagans – Welsh National Museum of History Open Wednesday to Sunday (and Bank Holiday Mondays) every week. Admission is free but a pre-booked ticket is essential
🔴 Dan Yr Ogof Showcaves – Reopening May 17th
🟡 Rock UK Summit climbing Centre – Outdoor facilities open see their Facebook page for latest information
🟡 Cyfarthfa Castle – park and castle grounds open, castle tours currently closed.
🟡 CADW run castles including Caerphilly Castle & Castell Coch – most sites now partially or fully open, check the website for latest info. Prebooked tickets are essential to visit.
🟡 Cardiff Castle – castle grounds open, castle tours currently closed.
🟢 Non-essential retail
Restaurants & Pubs
Restaurants & pubs with outdoor areas can now open & their indoor spaces can open again from 17 May subject to confirmation by Welsh Government.
Even when indoor hosptiality is open, everyone will be operating at reduced capacity because of table spacing requirements, so we strongly advise that you book in advance to avoid disappointment. Note that very few places apart from Mango House are open on a Sunday night. If you can’t get a table anywhere, you’re always welcome to bring takeaways back here to eat.
🟡 Mango House (Indian) – Open for takeaway. Call to order or make a reservation on 01685 388005. Closed Tuesdays.
🔴 Jol’s (Modern British) – Have been doing street food during lockdown but it’s unclear if the restaurant will reopen again. See their facebook page for more info
🟢 Trefechan Fishbar – open as normal. Call 01685 386291 to order or just call in.
🟢 Sammy’s Fish and Chips – open as normal
🟢 Evergreen (Chinese) – open as normal
🔴 Woodfired – permanently closed
🟡 Cefn Tearooms – open for takeaway and limited seating in a garden area. Open 0930-1700 Monday to Friday. Pre booking essential – call 01685 723361
🟡 The Aberglais (Country pub)– Outside seating area open – booking essential – 01685 377344.
🟡 Red Cow Inn – Ponsticill (Country pub) – Outside seating area open – booking essential – 01685 387775.
🟡 New Crown Inn – Lively pub in the centre of Merthyr with a Portuguese influenced menu. Outside seating area open – booking essential – 01685 387925.
🟡 Red Lion Inn – Penderyn (Country pub) – Running an outside wood-fired pizza oven until they can open indoors. Open Thursday to Sunday 1700-2000. Call 01685 811914 for more info.
🟡 Chang Thai – Brecon – Open for takeaway – 01874 622 330