We’re delighted to be able to welcome guests again after being closed for so much of 2020. The Grange has always been a laid back place to stay & until now, the only “rules” we’ve ever had were “no bike shoes in the house” & “no politics around the dining table”. Unfortunately Coronavirus hasn’t gone away, so as you’ll appreciate, we’ve had to change a few things to allow us to reopen.
FAQ (Updated 26th November)
Are you fully open?
Yes, although as you can imagine, we’re operating a little differently from normal. 3 of our 5 rooms (Red, Yellow and Green) are available to book so we’ll only have a maximum of 6 adults in the house.
Our guest lounge has been set up so that up to 6 people can use it at the same time in the evenings. The huge garden has two dining tables, beautiful views of the viaduct, plenty of seating & lots of space when the weather’s nice.
We’re doing two breakfast sittings (at 8am & 9am) in the dining room for a maximum of 4 people at a time. This gives you plenty of time for a leisurely breakfast and for us to clean and sanitise the dining area between sittings. If those times don’t work for you, we’ll deliver breakfast to your room at a time of your choosing from 7.30-9.30am as all of our rooms have a dining table.
Who can book?
The rules below will apply as soon as restrictions on travelling into Wales are lifted, hopefully in early December. Until then, we can only check in people living in Wales or people from outside Wales travelling for business.
If you live anywhere in Wales, in regions of England that are in Tiers 1 or 2 or in regions of Scotland that are in Tier 0, 1 or 2 you can book a stay for any reason.
If you live in Northern Ireland, regions of England in Tier 3 or regions of Scotland in Tier 3 or 4, you can only book if you’re travelling for business & you can prove that you have a legitimate reason for an overnight stay. This should be a letter or email from your employer and/or the business that you are visiting on your trip.
If you live outside the UK you can book if you live in countries where travel to Wales is permitted. If you are travelling from, or have travelled through, a country which requires a self-isolation period, you must complete this before you arrive at The Grange unless you are exempt from doing so. We’ll ask you to show proof that you have self-isolated or that you are exempt when you check in.
When you check in, we will ask everyone for proof of address (passport, driving licence or recent bill) & any additional documentation mentioned above. If you can’t provide this then we will not check you in and we will charge you the full cost of your booking.
Wherever you are travelling from, Welsh rules mean that everyone staying in a room must be from the same household (people in an Extended Household / Support Bubble arrangement count as a single household). If you’re not part of the same household you must book a separate rooms and should travel separately. Groups from the same household can book as many rooms as they like.
If the rules affecting your ability to travel change after you’ve made a booking with us, it is your responsibility to contact us to let us know. We will waive all our normal cancellation fees, provided you inform us within 48 hours of the restriction being announced. If you do not let us know then we reserve the right not to check you in and if this happens we will charge you the full cost of your booking.
We hate having rules, but they’re in place to help keep all of us safe. If in doubt, contact us to check, we’re happy to help.
What extra safety measures have you got in place?
We have very thorough cleaning processes to ensure that all surfaces that the virus could live on are cleaned and disinfected regularly. There will be hand sanitiser available for you to use in reception and also some available for you to buy (at cost price) and take away with you if you need it. The rooms will all have anti-bacterial hand wash in the bathrooms and we encourage you to use it frequently.
Face masks are a legal requirement in all of the inside public spaces in The Grange, which means everywhere apart from your bedroom. This applies unless you have a valid medical reason not to wear a mask, or whilst eating and drinking when it would get messy….
When can I check in & out?
Our earliest Check-In is 4pm (previously 3pm) and latest Check-Out is at 10am (previously 11am).
We’ve had to change this because the room cleaning guidelines mean it will take us longer to change over & disinfect rooms, so we need the extra time. If you would like an early check-in or late check-out, please ask but please don’t be offended if we have to say no.
If there is another group checking in when you arrive, please wait at a safe distance in reception and we’ll get to you as soon as we can.
Why are you asking us for extra personal information?
Along with all other hospitality businesses we’ve been asked to collect the name, address, email address & phone number of the person that made the booking and will also ask for the names of everyone else in the party. This information will only be given to “Track and Trace” teams in the event that we, or another guest here at the same time as you, develop Coronavirus symptoms. We’ll shred it after 21 days & we will never use it for any other purposes. Hopefully we’ll never need to use it.
If you are using the NHS COVID 19 Track and Trace app there will be QR codes on display on the front door and in reception for you to “check in”
Do I need to bring anything?
The rooms will still have everything they’ve always had in them including bed linen, towels, hair drier, shower gel, shampoo and conditioner, loo roll etc. There are a couple of flourishes like the coloured runners & cushions on the bed that will be missing as we can’t wash these at the high temperatures that get rid of the virus.
Are you doing food & drink?
We’ll still be providing our freshly cooked Grange breakfasts every morning (see above), either in the dining room or delivered to your room.
We may do evening meals, depending on how many rooms we need to change over that day. Ask if you’re interested and we’ll let you know if we can.
If we’re not cooking here, there are lots of places to get great quality take-away food locally, and pubs or restaurants are now able to open their inside areas for “sit in”. See the what’s open section for more details.
The Grange is fully licensed with a great selection of Welsh beer, cider and spirits and a cracking wine list. You can bring your own drinks but (as usual) if you want to drink it in public areas, there will be a small corkage charge – we’ll even chill it for you & provide glasses.
Will you be servicing the rooms?
Guidelines say that we should stay out of guest rooms during your stay where possible, so if you’re staying for 3 nights or less then we will not service your room. The rooms should be stocked with everything that you need for your stay but if something needs changing, restocking or replacing, just ask.
If you’re staying for longer, we’ll do a complete room clean and refresh every 3 days. We’ll discuss how we can do this safely with you when you check in.
Can I invite friends over?
No. In normal circumstances we’re happy for guests to invite friends over to The Grange for food and drink, even if they’re staying elsewhere. Unfortunately we need to restrict it to “guests only” for the forseeable future.
Is the Bike Store & Bike Wash available?
Yes! The bike store, bike-wash, shoe-driers & drying racks will all be available as normal. We need to control access so that only guests from the same room are using the area at any one time, so you might have to wait a bit longer than usual for access.
We’re not offering kit or clothes washing services for the time being.
Can I bring kids to stay?
Absolutely – as long as they’re able to stay safely socially-distanced from other guests. If the kids are younger than 13, there’s a limit of two per adult.
What if I get sick?
If you suspect you have Coronavirus symptoms, please DO NOT travel to The Grange and let us know that you’re not coming as soon as possible. We will not charge a cancellation fee if you cancel because you or any of your group are ill.
If you do travel and we suspect that any of your group are showing virus symptoms we reserve the right to ask you to leave. If we do we will charge you for the whole of your booked stay. It’s better to be cautious and not travel than to potentially pass the virus on to other guests.
In the unlikely event that you develop symptoms while you’re here, it is your responsibility to get tested as soon as possible. Government guidance says that, where possible, you should return home if you are ill. If you have no option but to self isolate at The Grange, you will need to pay the full room cost for the whole time you need the room(s), any associated deep cleaning costs after you leave and any costs associated with us having to cancel other bookings.
If you develop symptoms up to 14 days after visiting us, please let us know so that we can inform Track and Trace teams. This will allow them to anonymously contact others and allow us to get tested ourselves.
What’s open in the area? (Updated 26th November)
This info applies once the “fire-break” lockdown finishes in Wales on 9th November unless otherwise stated. If you spot any changes or errors, please contact us and we’ll update it.
🟢 Open as normal, 🟡 Open but offering a limited service, 🔴 Closed, 🤷♂️ Currently unknown
🟢 Bike Park Wales Open on Fridays, Saturdays & Sundays from November 13th. Pay As You Go uplifts not available until further notice. Booking essential.
🟢 Black Mountain Cycle Centre Open Wednesday to Sunday from November 11th. Booking essential.
🟢 Cwmcarn MTB trails Trails open 🤷♂️ toilets, visitor centre and cafe unknown , 🔴 Cwmdown uplift service Will not reopen until 2021.
🟢 Afan MTB Trails Trails open, 🤷♂️ toilets & cafes unknown.
🟢 Road and singletrack in the Brecon Beacons & the Taff Trail – Almost all open as normal.
🟢 EC Cycles Our excellent local bike shop is open for servicing, parts and equipment. They’re very busy so call before visiting.
🟢 Brecon Beacons National Park All areas of the park & car parks are now fully open Please continue to respect distancing when walking or riding in the national park.
🟢 Penderyn Whiskey Distillery Shop open 7 days a week. Running 3 tours a day (maxiumum 8 people per tour) from 9th November
🔴 Brecon Mountain Railway Will not reopen until 2021.
🟡 Big Pit – National Coal Mining Museum Open Tuesday, Wednesday, Friday & Saturday from November 17th. The underground tour is currently closed. Online pre booking essential.
🟡 St Fagans – Welsh National Museum of History Open Tuesday, Thursday, Saturday & Sunday. Online pre booking essential.
🟡 Dan Yr Ogof Showcaves Open Tuesday, Thursday, Saturday & Sunday. Online pre booking essential.
🟢 Rock UK Summit climbing Centre Fully open see their Facebook page for opening times.
🟢 Cyfarthfa Castle Park & grounds open 9am-6pm. House and museum open Tuesday to Sunday
🟢 CADW run castles including Caerphilly Castle & Castell Coch Most castles have now reopened, check the website for opening times.
🟡 Cardiff Castle Currently closed until further notice, however you can go into the grounds, look round and eat your lunch as it’s been opened to enable social distancing in the centre of Cardiff.
🟢 Most shops are now open
Restaurants & Pubs
Restaurants & pubs are open again – but bear in mind that everyone is operating at reduced capacity because of table spacing requirements. Most bars & restaurants are asking that you pre-book but even if they don’t, we strongly advise that you book in advance to avoid disappointment. Note that very few places apart from Mango House are open on a Sunday night. If you can’t get a table anywhere, you’re always welcome to bring takeaways back here to eat.
🟢 Mango House (Indian) – Open for eat in (reservations essential) & takeaway. Call to order or make a reservation on 01685 388005. Closed Tuesdays.
🟡 Jol’s (Modern British) – Takeaway only for the foreseeable future. Book a slot and see menus on their facebook page
🟢 Trefechan Fishbar – open as normal. Call 01685 386291 to order or just call in.
🟢 Sammy’s Fish and Chips – open as normal
🟢 Evergreen (Chinese) – open as normal
🔴 Woodfired – permanently closed
🟢 Cefn Tearooms – open for takeaway and have inside seating and a garden area open between 1030-1600, pre booking essential – call 01685 723361
🟢 The Aberglais (Country pub)– Open for eat in & takeaway. Call to order or make a reservation on 01685 377344.
🟢 Red Cow Inn – Ponsticill (Country pub) – Open for eat in & takeaway. Call to order or make a reservation on 01685 387775.
🟢 New Crown Inn – Lively pub in the centre of Merthyr with a Portuguese influenced menu. Open for eat in & takeaway, call to order or make a reservation on 01685 387925.
🟢 Red Lion Inn – Penderyn (Country pub) – Open for eat in & takeaway. Call to order or make a reservation on 01685 811914.
🟢 Chang Thai – Brecon – Open for eat in & takeaway. Call to order or make a reservation on 01874 622 330