Page updated: 4th July
The Grange reopens on July 13th after shutting for the Coronavirus lockdown in March. We can’t wait to welcome guests back after such a long closure but we’ve had to change a few things to allow us to reopen. This page tells you what we’re going to be able to offer, what’s changed and what’s going on in the local area.
The Grange has always been a laid back place to stay. Until now, the only “rules” we’ve ever had were “no bike shoes in the house” & “no politics around the dining table”. Coronavirus hasn’t gone away yet, so unfortunately there are going to be a few changes to keep everyone safe and help prevent virus transmission.
As a (proudly!) Welsh business we’re subject to the rules & guidelines laid down by the Welsh Government. These are different from the rules in place in other parts of the UK and they’re generally more restrictive, however they’ve helped to keep infection rates lower in Wales.
We’ll review all of this once we open and can see how the changes are working. We’ll remove or relax them once we’re allowed to do so. If you have any concerns or questions, just contact us and we’ll be happy to discuss them.
Are you fully open?
We can sell rooms if they’re self-contained, en-suite and have space for a dining table so you’ve got space to eat. That means we can open up 4 of our 5 rooms (Black, Red, Yellow and Green) but not our 5th room (Blue) as it hasn’t got space for a table. Any existing Blue Room bookings have been upgraded to a bigger room, free of charge.
Our communal areas (guest lounge, dining room & downstairs toilet) will be closed to begin with, but the huge garden has two dining tables, plenty of seating & lots of space to “socially distance”.
Who can book?
At the moment (July 1st), Welsh rules mean that everyone staying in a room needs to be from the same household. If you’re not part of the same household you can book with us, but each household must book a separate room and travel separately. Groups from the same household can book as many rooms as they like.
We’ve decided not to accept large group bookings as most of our groups are cyclists or walkers and there is currently a “two household limit” on groups riding or walking together. We hope to be able welcome groups back once these rules are relaxed.
What extra safety measures have you got in place?
We’re putting in place very thorough cleaning processes to ensure that all surfaces that the virus could live on are cleaned and disinfected. In guest rooms this will be done between bookings and in common areas such as the reception area and hallways, multiple times per day.
You’ll see us wearing masks. We’d prefer you to do this in common areas too but we’re not going to insist on it.
There will be hand sanitiser available for you to use in reception and also some available for you to buy (at cost price) and take away with you if you need it. The rooms will all have anti-bacterial hand wash in the bathrooms and we encourage you to use it frequently.
When can I check in & out?
Our earliest Check-In is 4pm (previously 3pm) and latest Check-Out is at 10am (previously 11am).
We’ve had to change this because the room cleaning guidelines mean it will take us longer to change over rooms, so we need the extra time. If you would like an early check-in or late check-out, please ask but please don’t be offended if we have to say no.
If there is another group checking in when you arrive, please wait at a safe distance and we’ll get to you as soon as we can.
Why are you asking us for extra personal information?
Along with all other hospitality businesses we’ve been asked to collect the name, address, email address & phone number of all our guests, not just the person that booked.
This information will only be given to “Track and Trace” teams in the event that we, or another guest here at the same time as you, develop Coronavirus symptoms. We’ll shred it after 21 days & we will never use it for any other purposes.
Hopefully we’ll never need to use it.
Do I need to bring anything?
The rooms will still have everything they’ve always had in them including bed linen, towels, hair drier, shower gel, shampoo and conditioner, loo roll etc. There’s a couple of flourishes like the coloured runners & cushions on the bed that will be missing as we can’t wash these at the high temperatures that get rid of the virus.
Are you doing food & drink?
We’ll still be providing our freshly cooked, hearty Grange breakfasts every morning. The only change is that we’ll take your order the night before & deliver it to your room at the time requested, rather than serving them in the dining room.
We may do evening meals, depending on how many rooms we need to change over that day. Ask if you’re interested and we’ll let you know if we can.
If we’re not cooking here, there are lots of places to get great quality take-away food locally, but no pubs or restaurants are open for eat-in yet. We can let you know what’s open and how you can order once you’re here.
The Grange is fully licensed with a great selection of Welsh beer, cider and spirits and a cracking wine list. Anything purchased can be enjoyed in your room or in the garden. You can bring your own drinks but (as usual) there will be a small corkage charge if you want us to chill it & provide glasses.
Will you be servicing the rooms?
If you’re staying for 3 nights or less, not unless you ask us to as the guidelines say that we should stay out of guest rooms during your stay where possible. If something needs changing, restocking or replacing, just ask.
If you’re staying for longer, we’ll do a complete room clean and refresh every 3 days. We’ll discuss how we can do this with you when you check in.
Can I invite friends over?
In normal circumstances we’re happy for guests to invite friends over to The Grange for food and drink, even if they’re staying elsewhere. Unfortunately we need to restrict it to “guests only” for the time being.
Is the Bike Store & Bike Wash available?
Yes! The bike store, bike-wash, shoe-driers & drying racks will all be available as normal. We need to control access so that only guests from the same room are using the area at any one time, so you might have to wait a bit longer than usual for access.
We won’t be offering kit or clothes washing services for the time being.
Can I bring kids to stay?
Absolutely – as long as they’re able to stay safely socially-distanced from other guests.
What if I get sick?
If you suspect you have Coronavirus symptoms, please DO NOT travel to The Grange and let us know that you’re not coming as soon as possible. We will not charge a cancellation fee if you cancel because you or any of your group are ill.
If you do travel and we suspect that any of your group are showing virus symptoms we reserve the right to ask you to leave. If we do we will charge you for the whole of your booked stay. It’s better to be cautious and not travel than to potentially pass the virus on to other guests.
In the unlikely event that you develop symptoms while you’re here, it is your responsibility to get tested as soon as possible. Government guidance says that, where possible, you should return home if you are ill. If you have no option but to self isolate at The Grange, you will need to pay the full room cost for the whole time you need the room(s).
If you develop symptoms up to 14 days after visiting us, please let us know so that we can inform Track and Trace teams. This will allow them to anonymously contact others and allow us to get tested ourselves.
What’s open in the area?
More things are opening all the time. We’ll update this section as we find out more information which is correct as of July 1st
No pubs are open yet, however we’re fully licensed with an excellent selection of drinks.
Many of our favourite restaurants are offering takeaways until they can reopen fully. You’re always welcome to bring takeaways back here to eat.
BikePark Wales is open for “pedal up” from 6 July and they’ll open the uplift service as soon as they are given the go-ahead.
Brecon Beacons National Park is gradually reopening from 6 July. At the time of writing, most of the good road, gravel & MTB routes are open but most of the popular walk routes (including Pen y Fan & waterfall country) are shut, however there are lots of stunning off-the-beaten-path walks for you to explore