When you book, we request your credit card details as security to confirm your reservation. For the majority of bookings we don’t take any money until you check out, the exceptions to this are for high-value bookings and group bookings. Please see below for further details
How to Pay
Paying a Deposit
If we need you to pay a deposit (see below) we’ll contact you. You can use all major credit cards to do this, or you can use PayPal or a Bank Transfer (details available on request) as long as we also have a valid credit card supplied with the booking.
Paying for someone else’s stay
If you’re booking on behalf of someone else and wish to pay for their room, please call us before they check in to arrange payment. We can accept cards over the phone or bank transfers, as long as the funds have cleared in our account before the guest arrives.
Paying your final bill in person at check out
When you check out, we accept cash and all major credit cards. We do not accept cheques. If you’re part of a group, we’re happy to split the bill between you and take multiple payments.
Minimum stay policy?
Most of the time we’re happy to offer one-night stays. 2 night minimum stays apply at the following times:
Any booking that includes the Friday, Saturday & Sunday of Easter weekend
Any booking that includes the Friday or Saturday of any other Bank Holiday weekend
Group bookings (4 or more rooms) that include a Saturday from 1 February to 31 October
Bookings for 1 to 3 rooms
We may take a 25% deposit from your card if the cost of your reservation is for £250 or more. We will do this (using the card details supplied on the booking) within 72 hours of receiving the reservation.
If you cancel your booking:
More than 28 days before check in
There is no charge
3 to 28 days before check in
We will charge you 25% of the cost of your booking, or not refund your deposit if you have already paid one
2 days or less before check in, or do not show up on check-in day
We will charge you the full cost of your booking, less any deposit already paid
Group bookings (4 or more rooms)
If this is your first group booking with The Grange, we will take a 25% non-refundable deposit. We will do this (using the card details supplied on the booking) within 72 hours of receiving the reservation.
We will contact you around 28 days before you check in to confirm your final numbers and take a final, non refundable payment for the balance of the reservation.
This applies to all group bookings from 1 January 2019 onwards
Cancellations due to bad weather
Last minute cancellations where The Grange is inaccessible
If we have to close The Grange due to weather making local roads dangerous or inaccessible, we will give you as much notice as possible and we will not charge you for your booking. If you’ve paid a deposit, we will refund this.
Last minute Cancellations where you are unable to travel
If The Grange is open, but you are not able to travel due to bad weather conditions where you are, then you will still be liable to pay the full cost of your booking.
Bike Park Wales users – Red & Amber warnings
If you’re planning to ride at BPW and they issue a Red or Amber warning (meaning the park is going to be fully or partially closed – See BPW’s FAQ for more info) then we will not charge you for your stay, even if The Grange is able to open.
Please make sure that you:
1) Email us with proof of your BPW booking
2) Give us as much notice as possible that you are cancelling.
Failure to do this may result in you being charged for your stay.
Where you have already paid a deposit, we will offer this amount as a credit against future bookings.
If we have charged you a cancellation fee but you intend to rebook in the future, please contact us. We may, at our discretion, be able to issue a full or partial credit note against future stays at The Grange.
May 2016: Originally published at part of the FAQ page
22 November 2016: Policy updated
10 April 2018. Moved to a separate page on the website
1 February 2019: Added the “Cancellations due to bad weather” section, updated the cancellation terms for group bookings of 4 or more rooms, minor wording & formatting changes were made for clarity