When you book, we request your credit card details to confirm your reservation. For the majority of bookings we don’t take any money until you check out, the exceptions to this are for high-value bookings and group bookings. Please see below for further details
How to Pay
Paying a Deposit
If we need you to pay a deposit (see below) we’ll contact you. You can use any major credit cards (including American Express) to do this or you can use PayPal or a Bank Transfer on request as long as we also have a valid credit card supplied with the booking.
Paying for someone else’s stay
If you’re booking on behalf of someone else and wish to pay for their room, please call us before they check in to arrange payment. We can accept cards over the phone or bank transfers – as long as the funds have cleared in our account before the guest arrives.
Paying your final bill in person at check out
When you check out, we accept cash and all major credit cards (including American Express). We do not accept cheques. If you’re part of a group, we’re happy to split the bill between you and take multiple payments.
Minimum stay policy?
Most of the time we’re happy to offer one-night stays – the only exceptions to this are 2 night minimum stays at the following times:
- Any booking that includes the Friday, Saturday & Sunday of Easter weekend
- Any booking that includes the Saturday or Sunday of any other Bank Holiday weekend
- Group bookings (4 or more rooms) that include a Saturday from 1 March to 30 September
Bookings for 1 to 3 rooms
We will take a 25% deposit from your card only if the cost of your reservation is for £250 or more. We will do this within 72 hours of receiving the reservation.
If you cancel your booking:
More than 28 days before check in: there is no charge;
3 to 28 days before check in: we will charge you 25% of the cost of your booking or not refund your deposit;
2 days or less before check in, or do not show up on check-in day: We will charge you the full cost of your booking.
Group booking for 4 or more rooms, Whole-House bookings & Cycling Team Camps
We will take a 25% non-refundable deposit from your card for all bookings. We will do this within 72 hours of receiving the reservation.
If you cancel your booking:
More than 28 days before check in: we will charge you 25% of the cost of your booking or not refund your deposit;
7 to 28 days before check in: we will charge you 50% of the cost of your booking (less any deposit already paid)
7 days or less before check in, or do not show up on check-in day: we will charge you 50% of the cost of your booking (less any deposit already paid)
Cancellation charges for these bookings are higher as it is less likely that we will be able to re-sell the rooms at short notice.
If we have charged you a cancellation fee but you intend to rebook in the future, please contact us. We may, at our discretion, be able to issue a full or partial credit note against future stays at The Grange.
NB: This policy was last updated on 22 November 2016 and moved to a separate page on the website on 10 April 2018